Well it looks like there's some consensus with letting the interface do the talking. Take a look at this article:
A lack of user-friendly technology in the marketplace is exacerbating a digital divide in the workforce between those who can use technology effectively and those who can't and is likely to provoke a backlash among users, according to a new Technology Predictions for 2007 report from consultancy Deloitte, released today.
Hmm..15 days after this article was posted, I write about that fundamental issue in another way. Perhaps that's how long such energy from Europe takes to traverse the Atlantic.
You'll have to read the article to connect the dots.